1. General terms and conditions of sale

These General Terms and Conditions of Sale apply to all orders and sales transactions placed through the website www.lattemamiato.com . By placing an order, you fully and unreservedly accept these Terms and Conditions of Sale.

2. Seller

Latte Mamiato has its registered office at Berlaarbaan 426, 2861 Onze-Lieve-Vrouw-Waver, Belgium, and is registered with the Crossroads Bank for Enterprises (CBE) under number 1008.427.341. Its VAT number is BE1008.427.341. Email address: neftis@lattemamiato.com .

3. Application

Latte Mamiato may unilaterally amend the Terms of Sale at any time. Any changes to the Terms of Sale will only apply to orders placed on or after the date of amendment. Only Latte Mamiato's Terms of Sale apply to the agreement, not the customer's.

4. Prices

Our prices include 21% VAT. Shipping costs will be added at checkout. Orders under €150 are €5.99 (Belgium and the Netherlands), and orders above that amount have free shipping.

5. Payment options

The following payment options are available: payments via Bancontact, Credit card (Visa & Mastercard) and iDEAL. None of these options are accepted. Latte Mamiato will charge a fee for payment options to the buyer. Payment must be made at the time of ordering, and therefore prior to delivery, using the aforementioned payment options.

Latte Mamiato has made every effort to optimize the security and confidentiality of online payments, but is in no way liable for any theft, data loss, or any other damage suffered by the buyer or a third party as a result of online payments. Until the buyer has paid in full, the goods delivered to the buyer remain the property of Latte Mamiato.

6. Delivery

Shipments to Belgium are shipped via bpost, to the Netherlands via PostNL. Shipping will take place within one to three business days after receipt of payment. Within Belgium, the package will be delivered the following business day, within the Netherlands, it will take one to two business days longer. Any delay in delivery will not result in cancellation of the purchase or payment of compensation to the buyer, except in cases of intentional delay. Incorrectly provided delivery addresses are the buyer's responsibility and may result in additional charges. Our prices include transport and delivery of the goods to the buyer; these costs are not listed separately. We reserve the right to make partial deliveries. In the event of non-delivery of the goods, any amounts paid by the buyer will be refunded without interest or other compensation.

Latte Mamiato only offers the goods in its webshop while supplies last. If, after placing an order, it turns out that the goods purchased by the buyer are no longer in stock, Latte Mamiato agrees to notify the buyer within fifteen (15) calendar days and issue a credit note to cancel the order. The buyer agrees to immediately transfer their account number to Latte Mamiato after the aforementioned notification, so that Latte Mamiato can refund any monies paid by the buyer within fifteen (15) calendar days of notification from the buyer. Latte Mamiato cannot be held liable in any way if the buyer fails to transfer the aforementioned account number to Latte Mamiato. The buyer irrevocably waives any right and any claim for damages arising from the termination of the sales agreement due to the depletion of stock. Any costs, taxes, customs and import duties, as well as formal requirements associated with deliveries outside Belgium, are the sole responsibility of the buyer. Latte Mamiato is not liable for the consequences of non-compliance with certain payment, tax, and/or declaration obligations associated with deliveries outside Belgium.

7. Loss and damage due to shipping

Latte Mamiato cannot be held responsible for damage, theft, or loss of goods during shipping. We make every effort to package the goods as securely and safely as possible. The buyer is obligated to check the condition of the delivered goods upon receipt by the carrier. If the packaging of the delivered goods is opened and/or damaged, the buyer must report this to the carrier and note it on the shipping note upon receipt. Each package can be tracked online using a unique barcode. In the event of any problems with the receipt of the shipped package, the customer can contact the carrier with mention of this barcode.

8. Force Majeure

Latte Mamiato is not liable for delays due to events beyond our normal control. This includes production interruptions, transport delays, strikes, and work stoppages that may affect both us and our suppliers, even if these are foreseeable.

9. Right of withdrawal and returns

The consumer has the right to inform the seller (by email to neftis@lattemamiato.com ) that they are canceling their purchase, without penalty, stating their reason and order number within 14 calendar days from the day following delivery. The buyer must return the product within 14 calendar days in perfect and resalable condition, unused, undamaged, with all original labels and in its original packaging to the following address:

Latte Mamiato

Berlaarbaan 426

2861 Our Lady of Waver

Belgium

Goods that have been worn, washed, damaged, repaired, or have a (smoke) odor cannot be returned. The seller agrees to refund the purchase price paid by the buyer (including shipping costs) to a bank account provided by the buyer within 30 days of receipt of the product. Latte Mamiato cannot be held liable in any way if the buyer fails to provide the aforementioned bank account number to Latte Mamiato. In the event of incorrect returns in accordance with the foregoing, the seller will not be obligated to pay any amount, and the product remains the property of the buyer. The buyer can then retrieve it from the seller within 14 days, or, at the buyer's express request, have it returned to the buyer at their expense. The risk of returning the product, as well as the costs of returning it, are borne solely by the buyer.

Would you like to exchange an item? Please notify us by email at neftis@lattemamiato.com . After receiving the returned goods, we will ship the new item. We reserve the right to refuse an exchange if we suspect the product has already been worn, used, damaged by the customer, or if the reasons are unfounded. Sale or promotional items cannot be exchanged.

10. Complaints

We make every effort to describe the items on the webshop www.lattemamiato.com as accurately as possible and to illustrate them with photographs. Any typographical errors are due to human error and are not legally binding. Colors in the photos may differ slightly from actual product. Settings and the quality of the buyer's screen, as well as the incidence of light, can affect this. Exchanges based on color deviations cannot be accepted. If you have any doubts about a specific item or require further information, you can always contact Latte Mamiato. We reserve the right to adjust our prices. We make every effort to thoroughly inspect our products for any errors or defects. If any defects occur in the products offered on the webshop www.lattemamiato.com, we are liable for them. The customer must inform Latte Mamiato of any such defects so that we can inspect the products. We do our utmost to prevent, remedy, and resolve any complaints. Latte Mamiato cannot be held liable for injuries or damage resulting from the use of our products. Complaints can be directed to Latte Mamiato's registered office at Berlaarbaan 426, 2861 Onze-Lieve-Vrouw-Waver, Belgium.

11. Warranty

As required by law, our products are also covered by a legal warranty. If a product does not comply with the agreement, the buyer must notify the seller within five days of delivery. Any compensation for this can never exceed the amount invoiced/paid to the buyer. Normal wear and tear, unintentional or intentional changes made to the product by the buyer, the failure to provide an invoice or valid proof of payment, and various negligence are explicit, but not exhaustive, exceptions to the aforementioned warranty system. The buyer is obligated to notify Latte Mamiato of any defects in the goods via neftis@lattemamiato.com, providing the necessary description and photos of the defects, within five calendar days of delivery to the buyer. Latte Mamiato undertakes to remedy the defects within a reasonable timeframe in accordance with its obligations under applicable Belgian law.

12. Privacy

When you place an order in our webshop, we naturally need your information. By entering this information on the website, you give us permission to use it. We need this information to process your order, for delivery, invoicing, and for marketing and advertising purposes. We keep your information completely private and store it in our secure, non-public database. Your information will not be shared with third parties. As a buyer, you can request or modify your information at any time. In doing so, Latte Mamiato complies with the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

13. Ownership rights

No data or photos from our website may be copied or used without our express permission.

14. Applicable law

All agreements concluded with the seller are governed by Belgian law. The courts of the Leuven district have exclusive jurisdiction.